Welcome to licensesdigital.com.
We are committed to providing you with the best digital products and services in a convenient and timely manner. Our delivery policy describes the process and expectations for the delivery of our digital products.

Order Confirmation

As soon as you place an order, you’ll receive an order confirmation email. This means we’ve received your order in our system and pre-authorized your payment.

At https://licensesdigital.com/, our goal is to offer you the best shipping options, wherever you are. Our daily mission is to deliver to customers throughout Italy and ensure the highest level of quality and responsiveness at all times.

Once your order is submitted, you will receive status updates and shipping information, including your tracking number (via email) once your order ships.

Shipping Costs: We offer free shipping on all products.

Order Acceptance and Prices

There are instances where an order cannot be processed for various reasons. The site reserves the right to refuse or cancel any order at any time and for any reason.

You may be asked to provide additional verification or information, such as your phone number and address, before your order is accepted.
To prevent credit or debit card fraud, we reserve the right to validate your payment details before providing you with the product and to verify the personal information you provide.
This verification may include identity, residency, or banking information. Failure to respond to these requests will automatically result in the cancellation of your order within 2 days.
We reserve the right to cancel an order directly if we suspect fraudulent use of your card.

We do our best to provide the most accurate pricing information possible. However, errors may occur, such as incorrect prices on the site.
In such cases, we reserve the right to refuse or cancel any order. If a product is priced incorrectly, we may contact you for further instructions or cancel the order and notify you of the cancellation, even if the order has already been confirmed and your card charged.

Handling, Shipping Times, and Closing Times for Italy

Handling time: 1–2 days (Monday to Saturday)

Transit time: 2–3 days (Monday to Saturday)

Cut-off time: 11:00 PM (GMT+01:00) – Central European Standard Time (Rome)
Orders placed before 11:00 PM will be shipped the same day.

What happens after I place an order?

You will receive a confirmation email with your order number and receipt.
Your order will generally ship within 2-3 business days (excluding holidays).
Customized products take longer to ship.

Please also check your spam folder if you don’t see the confirmation.
If you don’t receive a confirmation email, please email us at info@licensesdigital.com with the subject line “Order Confirmation Not Received” and our team will contact you.

For personalized products, we will contact you separately to ensure the customizations are applied correctly.
These items will be processed and shipped only after receiving your custom instructions

Which couriers do you use for shipping?

The product is delivered within directly via email, avoiding the environmental impact of physical shipping.
You’ll receive the original license and all the instructions for quick and easy installation.

How can I check the status of my order?

You can track your order using the tracking number we’ll provide you via email.
If you haven’t received your order after 7 business days, please contact us at info@licensesdigital.com and we’ll assist you.

 

Contact us

Live Chat: Mon–Sat 9:00 AM–7:00 PM

Company Name: Licenses Digital SRL

Email: info@licensesdigital.com

Telephone: +39 342 173 8011

Address: Via Genova 25, 00184 Rome, Italy